Terms and Conditions
Welcome to OTS Ply. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By browsing this website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.
1. Definitions
"We", "us", "our", and "OTS Ply" refer to [LEGAL COMPANY NAME], operating this website.
"You" and "your" refer to the user, customer, or visitor of this website.
"Products" means the plywood, panels, and related goods offered for sale on this website.
"Order" means a request submitted by you to purchase Products.
2. Eligibility
You must be at least 18 years of age and legally able to enter into a binding contract to place an order. By placing an order you confirm that the information you provide is true, accurate, and complete.
3. Account Registration
You may need to create an account to place certain orders. You are responsible for keeping your login details confidential and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorised use of your account.
4. Products and Descriptions
We make every effort to display our Products, sizes, finishes, and colours as accurately as possible. However, actual grain, shade, and texture of natural wood and plywood may vary slightly from the images shown on screen. Such variations are normal and are not considered defects.
We reserve the right to modify, discontinue, or limit the availability of any Product at any time without prior notice.
5. Pricing
All prices are listed in [CURRENCY] and are inclusive or exclusive of applicable taxes as indicated at checkout. Prices may change at any time, but changes will not affect orders we have already accepted.
While we take care to ensure pricing is accurate, errors may occur. If we discover a pricing error on a Product you have ordered, we will contact you and give you the option to proceed at the correct price or cancel the order.
6. Orders and Acceptance
Your submission of an order is an offer to purchase Products. All orders are subject to acceptance by us. We will send an order confirmation by email once your order is received, but acceptance only occurs when we dispatch the Products.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel an order for which payment has been taken, we will issue a full refund.
7. Payment
Payment is processed securely through our third party payment provider. We do not store your full card details on our servers. By submitting payment, you confirm that you are authorised to use the payment method provided.
Your order will not be processed until payment has been successfully received and authorised.
8. Shipping and Delivery
Delivery times and charges are calculated at checkout and depend on your location and the Products ordered. Estimated delivery dates are provided in good faith but are not guaranteed.
Risk of loss or damage to Products passes to you upon delivery. Please inspect your order on arrival and report any visible damage or shortage promptly. For full details, please refer to our Shipping Policy.
9. Returns and Refunds
Returns, cancellations, and refunds are handled in accordance with our Return and Refund Policy, which forms part of these Terms. Please review that policy for eligibility, timeframes, and the process to request a return.
10. Cancellations
You may request to cancel an order before it has been dispatched. Once an order has been dispatched, cancellation may not be possible and the Return and Refund Policy will apply.
11. Intellectual Property
All content on this website, including text, logos, images, graphics, and design, is the property of OTS Ply or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content without our prior written permission.
12. Acceptable Use
You agree not to use this website for any unlawful purpose, to attempt to gain unauthorised access to our systems, to introduce harmful code, or to interfere with the proper functioning of the website.
13. Limitation of Liability
To the fullest extent permitted by law, OTS Ply shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the Products. Our total liability for any claim shall not exceed the amount paid by you for the Product giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
14. Product Use and Workmanship
Plywood and timber Products should be stored, handled, and installed appropriately. We are not responsible for damage, warping, or failure caused by improper storage, handling, installation, or use outside the Product's intended purpose.
15. Third Party Links
This website may contain links to third party websites. We are not responsible for the content, policies, or practices of those websites and provide such links for convenience only.
16. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
17. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of [JURISDICTION], and any disputes shall be subject to the exclusive jurisdiction of the courts of [JURISDICTION].
19. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
OTS Ply
