Overview
This Shipping Policy explains how OTS Ply prepares, ships, and delivers your order. OTS Ply is an online retailer of plywood and wood-based building materials. By placing an order with us, you agree to the terms described below.
All prices and charges on our store are shown in US dollars (USD).
Where We Ship
We ship from our warehouse in the United States to a defined list of supported countries. We currently ship to [service area: list of supported countries or regions]. If your country is supported, it will be selectable in the country list during checkout. If you do not see your country at checkout, we are unable to ship to that destination at this time.
Order Processing Time
After your payment is confirmed, we prepare your order for dispatch. Orders are typically processed and handed to the carrier within [processing / handling time, for example business days]. Please note that processing time is separate from delivery time. [If applicable, note that larger or custom-made items may require additional preparation time before they are ready to ship.]
Shipping Methods and Carriers
We work with established third-party carriers to deliver your order. The specific carrier is selected for your order based on your destination and the most suitable available service. You do not need to choose a carrier or shipping service at checkout; we arrange this for you after your order is placed.
Shipping Costs
Shipping is free on all orders. We do not charge a shipping fee at checkout, and there is no minimum order value required to qualify. At checkout, shipping is shown as "Free", and the total you pay is the price of your products only. We cover the cost of shipping so that the amount you are charged matches your product subtotal.
Delivery Estimates
Estimated delivery times depend on your destination and the carrier handling your shipment. Typical delivery windows are [delivery estimate, for example business days by region]. Delivery times are estimates only and are not guaranteed. Transit times may be affected by carrier schedules, customs processing for international orders, weather, and other factors outside our control.
Order Tracking
Once your order ships, we will send a "Your order has shipped" email to the email address you provided at checkout. This email includes the carrier name, your tracking number, and a "Track your package" link so you can follow your shipment. If you do not receive this email, please check your spam or junk folder, and then contact us using the details below.
International Shipping, Customs, Duties, and Taxes
We ship to a number of international destinations. For international orders, your shipment may be subject to import duties, taxes, customs fees, and other charges imposed by the destination country. These charges are set by the customs authorities in the destination country and are not included in your order total. Responsibility for any such duties, taxes, and fees is [business decision - for example, the responsibility of the recipient]. Customs clearance may also add time to the overall delivery of your order. We declare the value of the goods in your shipment, in US dollars, as required for customs purposes.
Undeliverable Packages and Incorrect Addresses
Please make sure your shipping address - including name, street address, city, state or province, postal code, country, and phone number - is complete and accurate before you place your order. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address. If a package is returned to us as undeliverable, we will contact you to arrange next steps, which may include reshipping or refunding the order. [Note any costs or conditions for reshipment, if applicable.]
Damaged or Lost Shipments
We take care to package your order securely for transit. If your order arrives damaged, please keep all packaging and contact us as soon as possible, ideally within [time window for reporting damage], with your order number and photos of the damage. If your tracking shows your package as delivered but you have not received it, or if a shipment appears lost in transit, please contact us so that we can open an inquiry with the carrier and help resolve the issue.
Returns and Return Shipping
If you need to return an item after delivery, please see our Return and Refund Policy for full details. Eligible returns can be requested within 7 days of delivery, and approved returns include a free prepaid return shipping label - you do not pay for return shipping.
Contact Us
If you have any questions about your shipment or this Shipping Policy, please contact us:
OTS Ply
We are happy to help with any questions about your order or delivery.
